We hope you enjoy your shopping experience with us. Your satisfaction is always our first priority. "Contact Us" to get in touch with our customer service team and describe the items you want to return and the reason for your return.
Our Return Policy is as follows:
You may return all products within 30 days(from the date you receive the items) of delivery for exchange or refund. The original bag and tag should be intact , not be damaged.
For the returned item(s), we will arrange a replacement or issue a refund after we have checked your return tracking number or receipt.
Please note the following items cannot be returned or exchanged: Swimsuit, lingerie,bodysuits, swimwear, jewelry, and accessories.
We do not accept returned items that were sent back by you directly without checking with us first.
Please do not make returns directly to the address on the package received.Only send to the address that our customer service provided.
If you wish to return the items to the nearest return address, please contact with us and our customer service will reply to you within 24 hours.
Refunds will be issued back to the original form of payment that was used to place your order. Please allow 24 hours with Paypal and 7-15 business days with credit card for your refund to appear.
The original shipping fee and insurance are non-refundable.
We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
- Refunds and Returns
How do I receive my refund?
In the event you are unhappy with your order, we are able to provide full refunds to customers once the products are shipped back to us. In the event that shipping costs would exceed the value of your items, we will make an agreement with you on your unreturned items.
Tips: Please do not make returns directly to the address on the package received. Please only send to the address that our customer service provided. Any return or exchange will be valid after accepted by our customer service center.
What if my order is damaged or defective?
In the unfortunate case that one of our products arrives damaged or defective, we offer full refunds. We ask that you provide a photo of the product to our customer service department so that we may work to process your refund request. Please contact us by clicking "Contact seller" in your order account with submitting the ticket, we will reply to you within 24 hours.